Delete Data Policy
Learn how to delete your account and data from BoraSpace. Clear instructions compliant with Google Play and Apple App Store requirements.
Sections
Introduction
Last updated: November 17, 2025
Your Right to Delete Your Data
At BoraSpace, we respect your privacy and your right to control your personal data. This page explains how you can request deletion of your account and associated data from our platform.
You have the right to request deletion of your personal data at any time, subject to certain legal exceptions outlined below.
What Data Can Be Deleted
When you request account deletion, we will permanently remove the following data from our systems:
Account Information
Your full name
Email address
Phone number
Profile photo and other profile information
Account credentials and authentication data
Usage Data
App activity logs
Feature usage statistics
Device information
Communication Data
In-app messages (encrypted chat history)
Appointment history and booking records
Notifications and preferences
Other Data
User preferences and settings
Search history
Any other personal information associated with your account
How to Request Deletion
We provide two ways for you to request account and data deletion, ensuring easy access.
Option 1: In-App Deletion (Recommended)
Steps to delete your account from within the app:
Open the BoraSpace mobile application
Navigate to Settings
Go to Privacy
Tap on the Delete button
Read the information about what will be deleted
Confirm the deletion request
Option 2: Email Request
You can request deletion by emailing us directly:
Send an email to: info@mulingalabs.com
Subject line: "Account Deletion Request"
Include your registered email address
Include your full name (for verification purposes)
Optionally, include your phone number if you used it to register
We will respond within 48 hours to confirm receipt and begin the deletion process
Verification Process
To protect your privacy and prevent unauthorized deletion requests, we verify your identity before processing any deletion request.
Verification Methods
We may use one or more of the following methods to verify your identity:
Email verification: We may send a verification code to your registered email address
Deletion Timeline
For Normal Users
For regular users, account deletion happens immediately upon confirmation:
Your account and all associated data will be deleted immediately
You will be automatically logged out of the system
All your personal information will be permanently removed from our systems
For Therapists
For therapists, data deletion requires additional verification and confirmation:
Your deletion request will be reviewed by our team
We will verify your identity and confirm the deletion request
Once verification and confirmation are complete, your data will be deleted
You will receive a confirmation email once the deletion process is completed
Note
Some data may be retained longer if required by law (see "Data Retention Exceptions" section below).
What Happens After Deletion
Immediate Effects
Once your account deletion is processed:
You will no longer be able to log in to your account
All your appointments will be cancelled (we recommend canceling active appointments before deletion)
You will lose access to your chat history and previous conversations
Your profile will no longer be visible to therapists or other users
You will stop receiving all communications from BoraSpace
Recreating an Account
You can create a new account at any time using the same or different email address. However, your previous data will not be restored.
Data Retention Exceptions
While we strive to delete all your data upon request, certain information may be retained for legal, regulatory, or security purposes as required by law.
Legal Requirements
We may retain certain data if required by:
Court orders or legal proceedings
Regulatory requirements (e.g., healthcare regulations)
Tax and accounting laws
Fraud prevention and security obligations
Anonymized Data
We may retain anonymized or aggregated data that cannot identify you personally. This data is used for:
Analytics and app improvement
Statistical reporting
Service optimization
Backup Systems
Data in backup systems may take up to 90 days to be fully purged as backups are rotated. However, this data is not accessible for normal operations.
Transparency
If we must retain any of your data, we will inform you of what is being retained and why, in compliance with applicable privacy laws.
Contact & Support
Need Help with Data Deletion?
If you have questions about deleting your data, need assistance with the process, or encounter any issues, please contact us:
Email: info@mulingalabs.com
Subject: "Data Deletion Support"
Response time: Within 48 hours
Phone
Phone: +250 782 251 664
Hours: Monday-Friday, 9 AM - 5 PM EAT
Website
Website: https://mulingalabs.com/contact
Additional Resources
For more information about our data practices, please review our Privacy Policy at /privacy-policy
For questions about our terms of service, visit /terms-and-conditions