Terms & Conditions
Please read these terms carefully. By using BoraSpace, you agree to be bound by these Terms & Conditions.
Sections
Introduction
Last updated: November 17, 2025
Welcome to BoraSpace.
BoraSpace ("we," "our," "us") is a mobile application provided by Mulinga Labs Ltd. These Terms & Conditions ("Terms") govern your access to and use of the BoraSpace mobile application, website, and related services (collectively, the "Platform"). By accessing or using BoraSpace, you agree to these Terms.
If you do not agree, please discontinue using the Platform.
About BoraSpace
BoraSpace is a digital marketplace that enables users ("Clients") to find, connect with, and book independent licensed therapists ("Therapists").
We do not provide medical or therapeutic services, and we do not employ or supervise the Therapists using our Platform.
We provide:
Therapist discovery
Booking and appointment scheduling
Encrypted in-app chat
Third-party call session integration
Third-party payment processing
All therapy services are provided solely by independent professionals.
Eligibility
To use BoraSpace, you must:
Be at least 18 years old
Have the legal capacity to enter into a binding agreement
Not be barred under applicable laws from using digital services
Therapists must additionally:
Hold valid professional licenses
Pass BoraSpace's manual verification
Agree to additional Therapist Terms (provided separately)
Marketplace Role & Disclaimer
BoraSpace:
Is not a healthcare provider
Does not diagnose, treat, or prescribe
Is not responsible for the quality, safety, or outcomes of therapy services
Does not control the therapist–client relationship
Does not store or access therapy conversations (due to encryption)
Therapists are independent contractors, not employees, agents, or representatives of BoraSpace.
User Responsibilities
As a Client, you agree to:
Provide accurate and complete information
Use the Platform responsibly and respectfully
Seek emergency help when needed (BoraSpace is not for crises)
Not misuse, abuse, or attempt to exploit the Platform
As a Therapist, you agree to:
Maintain active, valid licensing
Deliver services ethically and professionally
Comply with local laws and professional guidelines
Keep user information confidential according to applicable law
Booking & Appointments
Appointment availability is set solely by each Therapist
Clients may book sessions through the in-app scheduling system
Rescheduling and cancellation policies vary by therapist and will be shown during booking
BoraSpace is not responsible for missed, cancelled, or rescheduled sessions
Payments & Commission
Payments are processed through third-party, compliant payment providers
BoraSpace charges a service fee/commission on transactions
BoraSpace does not store or directly process payment card information
Refunds are handled in accordance with individual therapist policies and payment provider rules
Communication & Security
In-app chat is end-to-end encrypted; BoraSpace cannot access these messages
Communication inside sessions is not stored by BoraSpace
You are responsible for securing your device and network
User Content
Users may upload or provide certain content (e.g., profile info, messages, documents sent to therapists).
You agree that:
You own or have rights to the content you provide
Your content will not be illegal, abusive, or infringing
BoraSpace may remove content that violates these Terms
We do not store therapy session notes at this time.
Data Protection & Privacy
Your data is handled in accordance with our Privacy Policy and relevant laws.
BoraSpace is designed to align with:
Rwanda Data Protection & Privacy Law (RDPP Law, 2021)
EU GDPR for European users
US CCPA/CPRA for applicable US jurisdictions
We:
Collect only minimal data required to operate the Platform
Use secure and encrypted communication
Store data in compliant infrastructure
Allow users to request deletion, correction, or access of their data (where applicable)
Prohibited Uses
You may NOT use BoraSpace to:
Provide medical emergencies or crisis services
Harass, exploit, or harm other users
Impersonate another person
Violent, discriminatory, or illegal activities
Attempt to break or bypass the Platform's security systems
We may suspend or terminate accounts that violate these rules.
Intellectual Property
BoraSpace owns all rights to:
The platform
Branding, logos, trademarks
Code, design, features, and content
Users are granted a limited, non-exclusive license to use the Platform for personal purposes.
Third-Party Services
BoraSpace integrates with:
Third-party payment providers
Identity verification providers
Cloud hosting and analytics tools
We are not liable for issues caused by third-party providers.
Limitation of Liability
To the maximum extent allowed by law:
BoraSpace is not liable for medical outcomes, therapist actions, or professional services
BoraSpace is not responsible for technical interruptions, data loss, or unauthorized access (despite reasonable safeguards)
BoraSpace is provided "as-is" and "as-available"
Indemnification
You agree to indemnify and hold BoraSpace harmless from claims arising from:
Your misuse of the Platform
Your interactions with therapists
Any breach of these Terms
Termination
We may suspend or terminate your account for:
Violations of these Terms
Fraudulent behavior
Abuse of the Platform
Legal or regulatory requirements
You may delete your account at any time.
Changes to Terms
We may update these Terms periodically. Continued use of the Platform means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of:
Rwanda (primary jurisdiction for company operations)
Additional local laws where required for users (e.g., GDPR, CCPA)
Disputes may be resolved through arbitration or court where legally applicable.
Contact Information
For questions or legal concerns, contact:
Email: info@mulingalabs.com
Website: https://mulingalabs.com/contact
Phone: +250 782 251 664